Política de reembolso
30-Day Return & Refund Policy
We want you to be happy with your ARRUMORA purchase. You may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
To request a return, contact us at arrumora.support@gmail.com with your order number and the reason for your return.
Please do not send any products back before receiving return instructions from us. Returns sent without prior authorization may not be accepted.
Damaged, Defective, Incorrect or Incomplete Orders
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or incomplete, contact us as soon as possible at arrumora.support@gmail.com.
Please include your order number and clear photos or video showing the issue so we can evaluate it and provide an appropriate solution.
Non-Returnable Items
Items that have been used, damaged after delivery, or returned without prior authorization may not be eligible for return. Certain items may also be non-returnable where required for hygiene, safety, or other applicable reasons.
Return Shipping
If a return is required because an item arrived damaged, defective, incorrect, or incomplete, we will provide instructions for the appropriate resolution.
For returns requested for other reasons, return shipping costs may be the customer’s responsibility. We will provide the applicable return instructions before you send the item.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at arrumora.support@gmail.com. We cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
Contact Us
For questions about returns or refunds, contact us at arrumora.support@gmail.com.